How would you like to grow your business? Repeat business from existing customers Find new customers Increase local business Increase international business

What are the biggest challenges you have in meeting your customers' needs? Customers are becoming more demanding Offering more customised products and services Providing greater visibility of their order progress More of them are international The influence of online feedback

Do you sell products or services? Yes No

Do you sell to or service other businesses or consumers? Primarily businesses Primarily consumers

Do you take sales transactions through your website? Yes No

Which channels would you like to use to promote your business? Events and trade shows Field sales team Showroom or store Website Email Social Advertising Marketplaces

Do you have your customers' contact details? Yes No

If yes, how many customer records do you have? 0 Less than 1000 1001 - 10000 10001 - 50000 50001 - 100000 100001 - 500000 500001+ Don't know

How many parcels do you send a week on average? 0 1-9 10-19 20-49 50-100 100+

How many people do you employ? 1-5 6-10 11-19 20-49 50-99 100-199 200-499 500-999 1000+