Mediators are trained to help people resolve disputes. A mediator will meet with both parties together to identify the issues they can't agree on, and will help to try to reach agreement. Mediators are neutral and will not take sides in any dispute. They are not advisors and will not give advice on individual positions.

Some mediation schemes are based in the court. This can be in magistrates', county and Crown courts. Mediators come from different backgrounds but most are accredited and receive training.

The mediation process usually starts with an open meeting. Everyone meets in the same room and agrees to basic rules about listening and not interrupting. Everyone has the chance to tell their side of the story, and the mediator will check that everyone has understood what has been said. There will then be separate sessions: the mediator can talk to people on both sides of the dispute in confidence. This enables the mediator to understand both sides of the problem and to help everyone move towards an acceptable solution.

Mediation works well if people are prepared to be honest about what they feel and listen to each other respectfully. Mediation can be used in different situations, including helping to solve family problems or decisions such as where children should live when couples split up.